Refund policy
At Shopixy, we want our customers to have a smooth shopping experience. This Refund & Return Policy explains when and how you may request a return or refund.
30-Day Return Window
You may request a return within 30 days from the date you receive your order.
Return Eligibility
To be eligible for a return, the product should generally be unused and in its original condition and packaging, with tags and accessories where applicable. You may also be required to provide your order details or proof of purchase.
Products that have been used, altered, damaged after delivery due to customer handling, or returned without required packaging or accessories may not be eligible for return, except where required by applicable law.
How to Request a Return
To request a return, contact Shopixy at:
Email: shopixy.in@gmail.com
Please contact us before sending any product back. We will provide the applicable return instructions after reviewing your request.
Return Address
Approved returns should be sent or made available for pickup according to Shopixy's instructions.
Return Address:
Pratapganj, Supaul, Bihar 852125, India
Damaged, Defective, Wrong or Missing Products
Please contact us as soon as possible after receiving your order if you receive a damaged, defective, incorrect, or incomplete product.
Shopixy may review the issue and determine the appropriate resolution based on the circumstances.
Unboxing Video / Proof Requirement
For damaged, wrong, defective, or missing product claims, an unboxing video showing the sealed package, opening process, and product condition may be required to verify the claim.
If sufficient proof is not available, Shopixy may be unable to verify the issue.
Return Shipping
For approved customer returns, return or reverse-shipping charges will be handled according to Shopixy's return decision and applicable logistics charges.
Shopixy does not guarantee free returns or free return shipping unless specifically confirmed for a particular case.
RTO vs Customer Return
A customer return after successful delivery is different from a Return to Origin (RTO).
RTO is a courier and delivery process where an undelivered shipment is returned to the sender. It should not be treated as the same process as a customer-initiated return after successful delivery.
Non-Returnable / Excluded Conditions
Returns may not be accepted where products are used, altered, damaged after delivery due to customer handling, incomplete, or missing required original packaging or accessories, except where required by applicable law.
Certain product-specific exclusions may also apply where legally permitted.
Replacement / Exchange
Where a product is verified as damaged, defective, incorrect, or otherwise eligible for resolution, Shopixy may offer a replacement or exchange where appropriate and subject to product availability.
International Orders / Applicable Consumer Rights
International orders may be subject to destination-country laws, customs requirements, and applicable consumer rights. Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.
Refund Process and Timeline
If a return is approved, the refund will be issued to the original payment method after the returned product is received and inspected.
Refund processing may take up to 10 business days after approval. Additional time may be required by the customer's bank or payment provider to process and display the refund.
If an order is cancelled before shipment, refund eligibility will depend on the order and payment status.
Contact Information
Shopixy
Email: shopixy.in@gmail.com
Phone: +91 6206689378
Return Address: Pratapganj, Supaul, Bihar 852125, India
Policy Updates
Shopixy may update this Refund & Return Policy from time to time. Any updated version will be posted on this page.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.